Executive Leadership

Robert L. Rundle, Jr.
President/CEO

In his capacity as President/CEO, Bob has strategic and managerial accountability for all ministries of SpiriTrust Lutheran^® and its subsidiaries. His role involves ensuring the integrity of the agency’s core values, donor cultivation, public relations, strategic visioning, providing leadership to the executive staff and promotion of a philosophy consistent with the mission of the agency while employing sound business practices.

Contact: 
1050 Pennsylvania Avenue, York, PA 17404
brundle@spiritrustlutheran.org | 717.854.3971 (phone) | 717.852.0900 (fax)

Education: 
Bachelor of Science, Accounting and Business Administration (cum laude), Kings College, Wilkes-Barre, PA

Accreditation/Certifications/Licenses: 
CPA (1982-present)

Professional Awards or Honors:
LeadingAge PA, Paul P. Haas Lifetime Achievement Award (2015)

Professional Affiliations: 
CEN-PANPHA, board chair (2007-2010)
LeadingAge PA, board member (2006-2012)
Lutheran Planned Giving, chair (2009-2012)
Lutheran Services in America (LSA) Planned Lutheran Network Committee (1996-present) American Institute of Certified Public Accountants (1985-present)
PA Institute of Certified Public Accountant (1985-present)
Lutheran Disaster Response Advisory Committee (2010-2016)
Kairos Health Systems, past chair
Medical Assistance Long-Term Services & Support Advisory Committee (2015-present)

Angela L. Dohrman
Senior Vice President and Chief Operating Officer

As a member of the SpiriTrust Lutheran^® senior executive team, Angela not only provides operational direction and oversight to the six senior living communities, but is designated to serve as acting CEO, if needed, and contributes to the development and implementation of the SpiriTrust Lutheran strategic plan. Assigned the task of insuring that the senior living goals and programs align with the strategic imperatives of the organization, Angela leads the senior living team of executive directors, and corporate directors of marketing, clinical services, and planning/construction in the implementation of quality, resident-centered programs and services. Resident satisfaction, regulatory compliance and organizational performance excellence are key drivers of the senior living team’s success; and to that end, Angela’s role also includes the establishment of best practices, key performance measures, and outcomes for her division. Angela is also responsible for contract negotiations and the procurement of contracted services including pharmacy, rehabilitation, and dining services.

Contact: 
1050 Pennsylvania Avenue, York, PA  17404
adohrman@spiritrustlutheran.org
717.854.2879 (phone) | 717.852.0900 (fax)

Education: 
Bachelor’s of Social Work, Shippensburg University, Shippensburg, PA
Master of Science, Health Services Administration, College of Saint Francis, Joliet, IL

Accreditation/Certifications/Licenses: 
PA Nursing Home Administrator License (NHA)

Professional Affiliations: 
Kairos Board of Directors, vice chair (2015-present) and member (2007-2011)
Leading Age PA Board of Directors (2006-2017)
Leading Age PA Chair (2013-2015)
Leading Age PA statewide Public Policy Chair (2011-2013)
Leading Age Public Policy Congress (2011-2013)
Leading Age PA Central Chapter Board of Directors (2006-2016)

Professional Awards or Honors: 
LeadingAge PA, Paul P. Haas Distinguished Service Award (2017)
Shippensburg University, Distinguished Alumnus Award, 2007
PANPHA, Leader of the Year, 2005

Community Volunteerism: 
Embracing Aging Advisory Committee, York County Community Foundation (2013-present)
Your Life, Your Wishes Task Force, Healthy York County Coalition (2013-present; chair, 2015-present)
Healthy York County Coalition Leadership Council (2015-present)
York YMCA Board (2017-present)
Governor’s Commission on Long Term Care (2014)
Hahn Home Advisory Committee, York, PA (2012-2013)
Hahn Home Board of Directors, York, PA (2009-2011)
Shippensburg University, College of Education and Human Services Advisory Board (former member)

Carol Hess
Vice President of Human Resources

Ms. Hess oversees the corporate Human Resources Department at SpiriTrust Lutheran®, including the payroll function. She is responsible for creating a workforce-friendly environment, increasing the level of employee engagement and looking for new ways to improve efficiency and give team members access to appropriate data through technology.

Contact:
1050 Pennsylvania Avenue, York, PA 17404
chess@spiritrustlutheran.org
717.854.3971, ext. 10438 (phone) | 717.854.2635 (fax)

Education:
Bachelor of Science, Applied Math and Economics, Ursinus College, Collegeville, PA (1982)
Master of Business Administration, Administrative Management, St. Joseph’s University, Philadelphia, PA (1987)

Professional Awards or Honors:
HR Executive Magazine, Human Resources Honor Roll, 1991
Central Penn Business Journal, Best 50 Women in Business, 1990

Community Volunteerism:
Brethern Village Board of Directors vice chair (present)
Brethern Benefits Trust Board of Directors member (2009-present)
Lancaster Chamber of Commerce and Industry Board of Directors chair (2000)
United Way of Lancaster County Board of Directors Chair (1998-2000) and County-Wide Campaign Chair (1996)

Community Awards:
United Way of America, Children’s Champion Award, 2005
Working Mother Magazine, Working Mother of the Year, 1992

Rev. Glenn Miller
Vice President of External Relations & president of the SpiriTrust Lutheran® Foundation

As a member of the senior executive team, Rev. Miller is responsible for overseeing external relations. The SpiriTrust Lutheran^® Foundation exists to grow philanthropic support for all SpiriTrust Lutheran^® programs and services. It works to build philanthropic relationships with individuals, congregations, businesses and organizations in support of the mission. It endeavors to strengthen ties to congregations that want to participate in SpiriTrust Lutheran ministries and develop volunteer leadership committed to philanthropic achievement. Additionally, it strives to educate SpiriTrust Lutheran constituents and the general public about the agency and its mission.

Contact:
1050 Pennsylvania Avenue, York, PA 17404
gmiller@spiritrustlutheran.org
717.854.3522 (phone) | 717.854.4709 (fax)

Education:
Bachelors of Arts in Sacred Music and Religion/Philosophy, Conservatory at Shenandoah University, Winchester,VA
Master of Divinity, Lutheran Theological Seminary at Gettysburg, Gettysburg, PA

Professional Awards or Honors:
Thrivent Leadership Fellow (2011)

Revena ‘Bena’ Rossi
Chief Financial Officer &
Vice President of Support Services

Bena has fiscal responsibility for six senior living communities, three HUD facilities and all other life enhancing services. She prepares and presents all internal and external financial statements including third party reimbursement reports, proforma financial statements for new projects and the annual agency budget. Bena supervises the Accounting and Information Technology departments; serves as staff liaison to the Audit/Finance committees and SpiriTrust Lutheran® Board of Directors; and represents the President/CEO on joint ventures and subsidiary relationships as needed. She designs and implements financial strategies and leads financial forecasting for the agency.

Contact:
1050 Pennsylvania Avenue, York, PA 17404
rrossi@spiritrustlutheran.org
717.854.3971 (phone) | 717.852.0900 (fax)

Education:
Bachelors of Arts, Shippensburg University, Shippensburg, PA

Terry Shade
Vice President of Community Health Services
President of SpiriTrust Lutheran^® Home Care & Hospice
President of SpiriTrust Lutheran^® LIFE

As member of executive leadership team, Terry is responsible for the operations of SpiriTrust Lutheran Home Care & Hospice and SpiriTrust Lutheran LIFE, including client and participant care as well as administrative functions.

Contact:
2700 Luther Drive, Chambersburg, PA 17202 | tshade@spiritrustlutheranhomecare.org
717.264.8178 (phone) | 717.264.6347 (fax)

Education:
Bachelor of Science, Accounting, Bucknell University, Lewisburg, PA
Masters in Business Administration, Shippensburg University, Shippensburg, PA

Professional Affiliations:
Rotary Club of Chambersburg

Community Volunteerism:
Girl Scouts in the Heart of PA former Penn Laurel Girl Scout Council (1996-present)

Community Awards:
Penn Laurel Girl Scout Council; Conococheague Neighborhood, Leader of the Year (2001 and 2006), Volunteer of the Year (1999)

Chris Whitley
Executive Assistant to the President/CEO

Chris is responsible for assisting and providing administrative support for the President/CEO, other Executive Cabinet members and the Board of Directors.  She performs duties as a Pennsylvania Notary Public and organizes the daily operations of the executive office.  In addition, she supervises the agency’s receptionist.

Contact:
1050 Pennsylvania Avenue, York, PA, 17404
cwhitley@spiritrustlutheran.org
717.854.3971, ext. 10410 (phone) | 717.852.0900 (fax)

Education:
Carshalton College, Carshalton, Surrey, England
Higher National Diploma in Business Studies

Kimberly Alvarez
Director of Development

In her role as the principle gift officer for the SpiriTrust Lutheran Foundation, Kimberly is responsible for developing donor relationships and assisting with the overall strategic plan and vision for the Foundation.

Contact:
SpiriTrust Lutheran Foundation
1050 Pennsylvania Avenue, York, PA  17404
kalvarez@spiritrustlutheran.org
717.854.3256 (phone) | 717.854.4709 (fax)

Education: 
Bachelor of Arts, Shippensburg University (Shippensburg, PA)

Community Volunteerism: 
Leadership York, former board member
Shippensburg University Alumni Association, former board member

Crystal L. Hull, MPA, ABC
Corporate Director of Communications
& Public Relations

Crystal is responsible for the agency’s internal and external communications, including corporate branding, corporate newsletters, media relations, website, video, photography, displays, social media tools, including Facebook and YouTube, collateral material and signage. She develops, disseminates and trains staff on use of style guidelines for logo/brand usage; provides a centralized liaison with the news media; serves as agency spokesperson; and manages the agency’s overall public relations efforts.

Contact: 
1050 Pennsylvania Avenue, York, PA  17404
chull@spiritrustlutheran.org
717.854.3971 (phone)

Education: 
Masters in Public Administration, Pennsylvania State University (Middletown, PA)
Bachelor of Arts, Communications/Journalism, Shippensburg University (Shippensburg, PA)

Accreditation/Certifications/Licenses: 
Accredited Business Communicator (ABC), International Association of Business Communicators

Professional Affiliations: 
Shippensburg University: Adjunct Faculty – Department of Communications/Journalism

International Association of Business Communicators (IABC), member (1989-present), local chapter Accreditation Mentoring Program Co-Developer & Mentor (November 2006-present), IABC Past Presidents “Communicator of the Year’ Nomination and Review Committee (1994-present), Accreditation Program District III Written Test Examiner & Proctor (1996-1999), National Delegate (1993-1994), President (1992-1993), Vice President for Communication (1989, 1991-1992), Co-Coordinator – Membership Directory (1990, 1991 & 1992), Awards Presentation Committee (1988 & 1989)

Pennsylvania Public Relations Society (1993-present), President (2017), Vice President (2016), Secretary (2015),Treasurer (2014), Student Development Chair (2012),Special Events Co-Chair (2011), Publicity Chair (2010), Membership Chair (2009); Programming Co-Chair (2008)

LeadingAge PA

Professional Awards or Honors: 
2012 Pennsylvania Public Relations Society’s Ernest R. McDowell Award for Excellence in Public Relations
IABC Gold Quill Awards Mentor (2012)
Co-Author, Instructor Handbook for IABC Handbook of Organizational Communication (2011)
HealthAmerica Fellowship for Academic Excellence (2004-2005)
Daniel P. Poore, Penn State Harrisburg Chapter of Pi Alpha Alpha, the National Honor Society of Public Affairs and Administration (2004)
IABC Awards: District III Award for Overall Achievement (1995), Bronze Capital Award for Media Relations (1995), District III Par Excellence Award for leadership as president of local chapter (1993), District III Winner’s Circle Award for Video Production (1992), Gold Capital Award for Media Relations (1992), Gold Capital Award for Promotion (1991).

Community Volunteerism: 
Alzheimer’s Association, Harrisburg Walk Co-Chair – Marketing & Outreach Committee
West Shore Elks Club
Silver Spring Youth Baseball Association past president
Cumberland Valley Youth Baseball Association past president
Mechanicsburg Jaycees, past president

Tiffany Jones
Director of Accounts Receivable & Reimbursement

Contact: 
1050 Pennsylvania Avenue, York, PA  17404
tjones@spiritrustlutheran.org
717.854.3971 (phone) | 717.852.0900 (fax)

Jamie M. Leber, MBA, MSIS
Controller

Jamie is responsible for providing oversight and management to the SpiriTrust Lutheran^® financial and accounting systems; implementing strategies to achieve goals as established in the department’s annual operating plan; insuring the department’s compliance with operating standards and procedures and outside regulatory requirements; organizing the work, activities, and human resources of the department; directly supervising assigned personnel; communicating with appropriate management and staff;  providing periodic reports.

Contact: 
1050 Pennsylvania Avenue, York, PA 17404
jleber@spiritrustlutheran.org
717.854.3971, ext. 10410 (phone) | 717.852.0900 (fax)

Education: 
Masters in Business Administration, Amberton University (Garland, TX)
Master of Science – Information Systems, University of Maryland (Baltimore, MD)
Bachelor of Arts, York College of Pennsylvania (York, PA)

Professional Affiliations: 
Harrisburg Area Community College (HACC) – Adjunct Faculty

Community Volunteerism: 
Golden Visions Adult Day Care, Treasurer

Christopher Ridenhour
Director of Workplace Culture

Christopher leads the implementation of the organization-wide leadership development and implementation of Successful Supervision programs; provides support, encouragement, and guidance as a mentor to leaders throughout the organization; and participates with the team in creating an operating plan that supports the strategic initiative of becoming a Great Place to Work.

Contact: 
1050 Pennsylvania Avenue, York, PA 17404
cridenhour@spiritrustlutheran.org
215.495.2590 (cell phone)

Education: 
Bachelor of Arts, Franklin and Marshall College (Lancaster, PA)

Professional Awards or Honors:
2015 LeadingAge PA Facilitator of the Year

Community Volunteerism: 
Keepers of the Culture
Association for Training and Development
National Speakers Association
Toastmasters

Joseph Sabold
Corporate Director of Facilities Management and Construction

Joe is responsible for the overall oversight of the buildings and grounds for the six senior living communities and the Heusner Office Center. He assists in capitol budgeting, preventative maintenance programs and facilities purchasing. He is also responsible to insure that the senior living communities are compliant with all Life Safety regulations and have current and effect disaster plans. Joe is an active participant in the organization’s safety program. New construction and remodeling projects are another focus of Joe’s role. He works with the vice president of Senior Living and the executive directors by assisting in design and coordinating construction services.

Contact: 
1050 Pennsylvania Avenue, York, PA 17404
jsabold@spiritrustlutheran.org 
717.854.3971 ext. 10428 (phone) | 717.852.0900 (fax)

Sara Sprenkle
Corporate Director of Human Resources

Sara supports the vice president of Human Resources in managing the Human Resources department to ensure compliance with regulatory agencies.

Contact: 
1050 Pennsylvania Avenue, York, PA 17404
ssprenkle@spiritrustlutheran.org
717.854.3971, ext. 10431 (phone) | 717.854.2635 (fax)

Education: 
Bachelor of Arts – Business Administration/Human Resource Management, Shippensburg University (Shippensburg, PA)

Professional Affiliations: 
Society for Human Resource Management – Member

Kathryn “Kay” Weidner
Corporate Director of Clinical Excellence

As director of Clinical Excellence Kay is responsible for the overall development, implementation and coordination of programs to assure quality of care and healthcare related services provided to residents.

Contact: 
1050 Pennsylvania Avenue, York, PA  17404
kweidner@spiritrustlutheran.org
717.854.3971, ext. 10446 (phone) | 717.852.0900 (fax)

Education:
College of New Jersey

Accreditation/Certifications/Licenses: 
Certified Nursing Director
Kutztown University, Kutztown, PA

Melissa Williams
Corporate Director of Senior Living Sales & Marketing

As a member of the SpiriTrust Lutheran^® senior executive team, Melissa is responsible for providing marketing and sales direction and oversight to the six senior living communities. Her responsibilities include identifying key areas of development integral to the establishment of marketing best practices and the achievement and maintenance of optimal occupancy. As part of her role, Melissa not only oversees the development of the community’s marketing plans, she also provides training and support to the sales and marketing team to successfully implement the plans.

Contact: 
1050 Pennsylvania Avenue, York, PA 17404
mwilliams@spiritrustlutheran.org
717.854.3971 ext. 10419 (phone) | 717.852.0900 (fax)

Education: 
Bachelor of Science in Education, Millersville University, Millersville PA

Accreditation/Certifications/Licenses: 
Certified Aging Services Professional National Certification Program (CASP)
Marketing Professional Certification (CMP)

Professional Affiliations: 
Marketing and Public Relations Society
SMEI
LeadingAge PA
LeadingAge
APCA & PALA

Professional Awards or Honors:
Complete Healthcare Resources Partners Award 2003, 2006

Community Volunteerism: 
Leadership Lebanon Valley Board Member (2009-present)
Senior Outreach Services – Steering Committee (2008-present)
American Business Women’s Association

Dr. Robert E. “Bob” Skelly
Program Director

As the director of SpiriTrust Lutheran^® Counseling Services, Dr. Skelly provides overall management of the program. In addition, he provides outpatient behavioral health services to adults and children age 10 and older in the Chambersburg and State College areas.

Contact:
bskelly@spiritrustlutheran.org 

Chambersburg Office
43 West Washington Street, Chambersburg, PA 17201
717.263.9093 (phone)
717.263.2251 (fax)

State College Office
205 South Garner St., State College, PA 16801
814.238.1613 (phone)
814.238.1132 (fax)

Education: 
Bachelors of Science, Psychology, The King’s College, Briar Cliff Manor, NY
Master of Science, Clinical Psychology, Illinois State University, Normal, IL
Doctorate (PhD), Marriage and Family Therapy, Virginia Tech, Blacksburg, VA

Accreditation/Certifications/Licenses:
PA Licensed Psychologist

Kenneth Watts
Program Director

Kenny is responsible for managing and overseeing the day-to-day operation of four SpiriTrust Lutheran^® programs – Deaf Connections, Domestic Abuse Solutions, Financial Education & Coaching and Volunteer Income Tax Assistance; developing and managing program budgets; and implementing programmatic and funding strategies to sustain, expand and/or enhance existing life enhancing programs.

Contact:
750 Kelly Drive, York, PA 17404
kwatts@spiritrustlutheran.org | 717.852.4357 (phone) | 717.854.0806 (fax)

Education: 
Bloomsburg University of Pennsylvania, Bloomsburg, PA, Bachelor of Arts – Political Science
Lancaster Bible College, Lancaster, PA, Bachelor of Science – Bible & Ministry and Master of Arts – Leadership Studies

Accreditation/Certifications/Licenses: 
Enrolled Agent – Admitted to practice before the Internal Revenue Service
Certified Trainer – Bridges Out of Poverty
Certified Facilitator – Creating a Process of Change for Men Who Batter

Community Volunteerism:
Sertoma Club of York (2013 – Current)

Tracy Biesecker
Executive Director of SpiriTrust Lutheran^®, The Village at Gettysburg

Tracy is responsible for the day-to-day operations of The Village at Gettysburg. With a focused emphasis on resident satisfaction, she leads a team of key department managers in implementing the operational goals and programs for the community. Responsibilities include the development of a community operational plan that includes aligned efforts to achieve the system-wide strategic initiatives, regulatory compliance and the delivery of quality, resident-centered care. Tracy works with the vice president of Senior Living to establish budget and occupancy goals for each level of resident living at the community.

Contact: 
1075 Old Harrisburg Road, Gettysburg, PA 17325
tbiesecker@spiritrustlutheran.org 
717.334.6204 (phone) |717.334.5081 (fax)

Education:
Bachelor of Science, Pennsylvania State University, University Park, PA
Minor in Management Information Systems, Pennsylvania State University, University Park, PA
Master of Business Administration, Shippensburg University, Shippensburg, PA  

Accreditation/Certifications/Licenses:
Nursing Home Administrator
Certified Aging Services Professional
Anabaptist Provider Group Leadership Class of 2012

Professional Affiliations:
LeadingAge
LeadingAge PA

Community Volunteerism:
Adams County Children & Youth Advisory Board Member (Treasurer)

Pam Conrad
Executive Director of SpiriTrust Lutheran^®, The Village at Kelly Drive

Pam is responsible for the day-to-day operations of The Village at Kelly Drive. With a focused emphasis on resident satisfaction, she leads a team of key department managers in implementing the operational goals and programs for the community. She is also responsible for the development of a community operational plan that includes aligned efforts to achieve the system-wide strategic initiatives. Ms. Conrad works with the Vice President of Senior Living to establish budget and occupancy goals for each level of resident living at the community. Regulatory compliance and the delivery of quality, resident-centered care are under her scope of responsibilities.

Contact: 
750 Kelly Drive, York, PA 17404
pconrad@spiritrustlutheran.org
717.848.2585 (phone) | 717.852.8600 (fax)

Education: 
Licensed Practical Nurse, Greater Johnstown School of Nursing, Johnstown, PA

Accreditation/Certifications/Licenses: 
Personal Care Home Administrator

Professional Affiliations: 
Association of Personal Care Home Administrators (APCA), member (2009 – present)

Julianne Devaney
Executive Director of SpiriTrust Lutheran^®, The Village at Shrewsbury

Julianne is responsible for the day-to-day operations of The Village at Shrewsbury. With a focused emphasis on resident satisfaction, she leads a team of key department managers in implementing the operational goals and programs for the community. She is also responsible for the development of a community operational plan that includes aligned efforts to achieve the system-wide strategic initiatives. Ms. Devaney works with the Vice President of Senior Living to establish budget and occupancy goals for each level of resident living at the community. Regulatory compliance and the delivery of quality, resident-centered care are under Ms. Devaney’s scope of responsibilities.

Contact: 
800 Bollinger Drive, Shrewsbury, PA 17361
jdevaney@spiritrustlutheran.org 
717.227.3000 (phone) | 717.227.8079 (fax)

Education: 
Licensed Practical Nurse, Hunterdon Medical Center – Warren Community College, Flemington, New Jersey

Accreditation/Certifications/Licenses: 
Personal Care Home Administrator

Rachel Herrington
Executive Director of SpiriTrust Lutheran^®, The Village at Luther Ridge

Rachel Herrington is responsible for the day-to-day operations of The Village at Luther Ridge. With a focused emphasis on resident satisfaction, she leads a team of key department managers in implementing the operational goals and programs for the community. She is also responsible for the development of a community operational plan that includes aligned efforts to achieve the system-wide strategic initiatives. Rachel works with the Vice President of Senior Living to establish budget and occupancy goals for each level of resident living at the community. Regulatory compliance and the delivery of quality, resident-centered care are under Rachel’s scope of responsibilities.

Contact:
2998 Luther Drive, Chambersburg, PA 17202
rherrington@spiritrustlutheran.org 
717.264.5700 (phone) | 717.267.0507 (fax)

Education: 
Bachelor of Science, State University of New York at Brockport, Brockport, NY

Accreditation/Certifications/Licenses: 
Personal Care Administrator License
Certified Aging Services Professional
Certified Dementia Practitioner

Katherine (Kate) Hershey
Executive Director of SpiriTrust Lutheran^®, The Village at Sprenkle Drive

Kate is responsible for the day-to-day operations of The Village at Sprenkle Drive. With a focused emphasis on resident satisfaction, she leads a team of key department managers in implementing the operational goals and programs for the community. She is also responsible for the development of a community operational plan that includes aligned efforts to achieve the system-wide strategic initiatives. Kate works with the Vice President of Senior Living to establish budget and occupancy goals for each level of resident living at the community. Regulatory compliance and the delivery of quality, resident-centered care are under Kate’s scope of responsibilities.

Contact: 
1802 Folkemer Circle, York, PA 17404
khershey@spiritrustlutheran.org
717.764-9994 (phone) | 717.767.0587 (fax)

Education: 
Bachelor of Arts, Advertising/Public Relations, double minor in Health and Human Development and Business and Liberal Arts, Pennsylvania State University, State College, PA
Masters of Health Administration, Pennsylvania State University, State College, PA

Accreditation/Certifications/Licenses: 
Licensed Nursing Home Administrator
Certified Aging Services Professional

Professional Affiliations: 
PANPHA, AAHSA, Service Committee Member of LAAHSA

Professional Affiliations: 
Lutheran Services of America Leadership Academy faculty

Community Volunteerism: 
United Way Emerging Leaders Society
Harrisburg Young Professionals
Cumberland County Young Professionals
Board of Directors for the ARC of York County
Penn State Alumni Association

Community Awards: 
Central Penn Business Journal, Forty Under 40, 2010

Marcia Hoffman
Executive Director of SpiriTrust Lutheran^®, The Village at Utz Terrace

Marcia is responsible for the day-to-day operations of The Village at Utz Terrace. With a focused emphasis on resident satisfaction, she leads a team of key department managers in implementing the operational goals and programs for the community. She is also responsible for the development of a community operational plan that includes aligned efforts to achieve the system-wide strategic initiatives. Ms. Hoffman works with the Vice President of Senior Living to establish budget and occupancy goals for each level of resident living at the community. Regulatory compliance and the delivery of quality, resident-centered care are under Ms. Hoffman’s scope of responsibilities.

Contact:
2100 Utz Terrace Hanover, PA 17331
mhoffman@spiritrustlutheran.org
717.637.0633 (phone) | 717.646.2550 (fax)

Education: 
Bachelor of Social Work, Brigham Young University-Hawaii, Laie, Hawaii
Master of Social Work, Temple University, Harrisburg, PA
Master of Business Administration, Mount St. Mary’s University, Emmitsburg, MD

Accreditation/Certifications/Licenses: 
Nursing Home Administrator, Certified Aging Services Professional, Certified Eden Associate, Licensed Social Worker, Academy of Certified Social Workers

Professional Affiliations: 
LeadingAge PA – Leadership PANPHA Steering Committee and 2010 Class of Fellows coach
American Association of Homes and Services for the Aging, Leadership – Class of 2009
National Association of Social Workers (1998-present)

Melanie Furlong
Director of Community Relations

As director of Community Relations Melanie is responsible for branding, marketing, sales, customer service and public relations for SpiriTrust Lutheran^® Home Care & Hospice and SpiriTrust Lutheran^® LIFE. In addition, she manages the SpiriTrust Lutheran Home Care & Hospice Admission Care Department.

Contact: 
2700 Luther Drive, Chambersburg PA 17202
mfurlong@spiritrustlutheranhomecare.org
717.264.8178 (phone) | 717.264.6347 (fax)

Education: 
Bachelor of Arts, Advertising, Pennsylvania State University, University Park, PA

Community Volunteerism: 
Pennsylvania Home Care Association Public Policy Committee
Greater Chambersburg Chamber of Commerce Board of Directors
Downtown Chambersburg Inc. Marketing Committee

Kathy Johnson
Director of Clinical Services

As director of Clinical Services for SpiriTrust Lutheran^® Home Care & Hospice, Kathy provides oversight for all components of the home health program which serves 19 counties in Pennsylvania and three counties in northern Maryland.

Contact: 
2700 Luther Drive Chambersburg PA
kjohnson@spiritrustlutheranhomecare.org
717.217.3529 (phone) | 717.264.6347 (fax)

Education:
Diploma in Nursing, Harrisburg Polyclinic Hospital School of Nursing, Harrisburg, PA
Certified Enterostomal Therapist, Harrisburg Hospital School of Enterostomal Therapy, Harrisburg, PA

Accreditation/Certifications/Licenses: 
Registered Nurse Licensure, Maryland and Pennsylvania

Community Volunteerism: 
Parish Nurse – King Street United Brethren Church (1985-present)

Liz Keller
Director of Compliance & Facilities Management

Liz oversees and monitors the compliance program, serves as the privacy officer, assures a safe workplace for each business location and develops and maintains appropriate emergency preparedness plans.

Contact: 
2700 Luther Drive, Chambersburg, PA 17202
lkeller@spiritrustlutheranhomecare.org
717.217.3502 (phone) | 717.264.6347 (fax)

Education:
Business and Accounting, Hagerstown Community College

Professional Affiliations:
Healthcare Compliance Association

Professional Awards or Honors:
Karen Rohaly Award

Carrie Kingera
Director of Performance & Quality Improvement

Carrie is responsible for overseeing and directing the home health and hospice quality assurance, performance improvement, clinical education, pre-authorization, telehealth and document control activities of the agency; developing, implementing and achieving annual goals and objectives as established in the annual operating and/or strategic plans; coordinating work within the department, as well as with other departments; ensuring compliance with operating policies and procedures and outside regulatory requirements; directly supervising assigned staff; communicating with appropriate management and staff; providing periodic reports.

Contact: 
2700 Luther Drive, Chambersburg, PA 17202
ckingera@spiritrustlutheranhomecare.org
717.217.3525 (phone) | 717.264.0947 (fax)

Education: 
Diploma in Nursing, Westmoreland School of Nursing, Greensburg, PA

Accreditation/Certifications/Licenses: 
Registered Nurse

Professional Affiliations: 
National Hospice & Palliative Care Organization
Pennsylvania Hospice Network
Pennsylvania Home Care Association
National Association of Home Care

Lisa Mayes
Director of Information Technology

Lisa manages the information technology operations for SpiriTrust Lutheran^® Home Care & Hospice and SpiriTrust Lutheran^® LIFE.

Contact: 
2700 Luther Drive, Chambersburg, PA  17202
lmayes@spiritrustlutheranhomecare.org
717.217.3512 (phone) | 717.264.3597 (fax)

Education:
Bachelor of Science/Bachelor of Arts, Finance, Shippensburg University, Shippensburg, PA

Community Volunteerism: 
Chambersburg Chamber Foundation, Leadership Franklin County Graduate (2006)

Nina DelGrande
Director of SpiriTrust Lutheran^® LIFE

Nina is responsible for developing and directing the overall operation of SpiriTrust Lutheran^® LIFE to ensure compliance with operating and regulatory standards.

Contact: 
840 5th Avenue, Chambersburg, PA 17201
ndelgrande@spiritrustlutheranlife.org
717.264.5433 (phone)

Education:
Bachelor of Science, Nursing, Thomas Jefferson University, Philadelphia, PA
Masters in Health Administration, Penn State University, State College, PA

Professional Honors:
Sigma Theta Tau National Nursing Honor Society

Stacey Wiltrout
Director of Accounting

In her position as director of Accounting for SpiriTrust Lutheran^® Home Care & Hospice and SpiriTrust Lutheran^® LIFE, Stacey oversees finance functions in support of both services.

Contact: 
2700 Luther Drive, Chambersburg, PA  17202
swiltrout@spiritrustlutheranhomecare.org 
717.264.8178 (phone) | 717.264.6347 (fax)

Education:
Bachelor of Science in Accounting, University of Maryland (August 2016)