Leadership Teams

Cheryl Irwin-Bass, MS, IOM
Chief Mission & Culture Officer

As a member of the executive cabinet, Cheryl is responsible for implementing and overseeing appropriate programs and practices to ensure our culture is consistent with our stated mission and values and help build a high quality work environment for attracting and retaining world-class talent. In addition, she will provide strategic leadership to the Human Resources and Communications & PR departments, the Office of Philanthropy and the corporate director of Compliance.

Contact:
1050 Pennsylvania Avenue, York, PA 17404
717.854.3971, ext. 10438 (phone) | 717.854.2635 (fax)

Education:
Bachelor of Science, Speech Communications with a minor in Public Relations, Millersville University, Millersville, PA
Master of Science, Communications, Shippensburg University, Shippensburg, PA

Certifications:
Institute for Organizational Management (IOM), Villanova University (2003)

Professional Awards and Honors:
National Chamber of the Year Award for operational excellence (2003 and 2013)

Tiffany Glatfelter
Vice President of Philanthropy

The VP of Philanthropy connects donors to the agency’s programs with the goal of increasing the impact of philanthropy on every person served by SpiriTrust Lutheran.

Contact:
1050 Pennsylvania Avenue, PA 17404
717.854.3522 (phone)

Stephanie Lux
Vice President of Facilities & Project Management

Stephanie’s responsibilities include: (1) facilities management and construction consultations with and among internal departments and external contractors; (2) oversight of construction and renovation projects; and (3) staff liaison with Board of Directors committees/subcommittees.

Specifically, Stephanie is responsible for coordinating repairs, replacements, preventive maintenance and improvements at our facilities; developing and tracking capital budget expenses; ensuring safe work environments and compliance with government life safety regulations; developing water management, HVAC, buildings and grounds policy and procedures; the Worxhub account; and lawn maintenance. She works in conjunction with the VP of Sales & Marketing to assist with residential living turnovers/renovations; manages and coordinates 10-year refurbishments at our life plan communities; coordinates all professional and general liability claims with insurance companies and designated counsel; manages the agency’s vehicle fleet; and serves as a member of the Safety Committee.

Contact: 
1050 Pennsylvania Avenue, York, PA 17404
717.854.3971 ext. 10428 (phone) | 717.852.0900 (fax)

Jill Flasher, Executive Director, SpiriTrust Lutheran^®, The Village at Gettysburg

As executive director (ED), Jill is responsible for the day-to-day operations of The Village at Gettysburg. With a focused emphasis on resident satisfaction, she leads a team of department managers in implementing the operational goals and programs for the community. Responsibilities include the development of a community operational plan that includes aligned efforts to achieve the system-wide strategic initiatives, regulatory compliance and the delivery of quality, resident-centered care. Jill also works with the senior vice president/chief operating officer to establish budget and occupancy goals for each level of resident living at the community.

Contact: 
1075 Old Harrisburg Road, Gettysburg, PA 17325
717.334.6204, ext. 40109 (phone) | 717.334.5081 (fax)

Professional Affiliations:
LeadingAge
LeadingAge PA

Rachel Herrington,BS
Executive Director, SpiriTrust Lutheran^®, The Village at Luther Ridge

Rachel Herrington is responsible for the day-to-day operations of The Village at Luther Ridge. With a focused emphasis on resident satisfaction, she leads a team of key department managers in implementing the operational goals and programs for the community. She is also responsible for the development of a community operational plan that includes aligned efforts to achieve the system-wide strategic initiatives. Rachel works with the senior vice president/chief operating officer to establish budget and occupancy goals for each level of resident living at the community. Regulatory compliance and the delivery of quality, resident-centered care are under Rachel’s scope of responsibilities.

Contact:
2998 Luther Drive, Chambersburg, PA 17202
717.264.5700 (phone) | 717.267.0507 (fax)

Education: 
Bachelor of Science, State University of New York at Brockport, Brockport, NY

Accreditation/Certifications/Licenses: 
Personal Care Administrator License
Certified Aging Services Professional
Certified Dementia Practitioner

Liz Keller
Corporate Director of Compliance

Liz oversees and monitors the compliance program, serves as the privacy officer, assures a safe workplace for each business location and develops and maintains appropriate emergency preparedness plans.

Contact: 
2700 Luther Drive, Chambersburg, PA 17202
717.217.3502 (phone) | 717.264.6347 (fax)

Education:
Business and Accounting, Hagerstown Community College

Professional Affiliations:
Healthcare Compliance Association

Professional Awards and Honors:
Karen Rohaly Award

Jan Kessel
Executive Director, SpiriTrust Lutheran^®, The Village at Shrewsbury

Jan is responsible for the day-to-day operations of The Village at Shrewsbury. With a focused emphasis on resident satisfaction, she leads a team of key department managers in implementing the operational goals and programs for the community. She is also responsible for the development of a community operational plan that includes aligned efforts to achieve the system-wide strategic initiatives. Jan works with the agency’s senior vice president/chief operating officer to establish budget and occupancy goals for each level of resident living at the community. Regulatory compliance and the delivery of quality, resident-centered care are under Jan’s scope of responsibilities.

Contact:
800 Bollinger Drive, Shrewsbury, PA 17361
717.227.3000 (phone) | 717.227.8079 (fax)

Karly Sarvis, MBA, MSW, NHA, PCHA, LSW
Executive Director, SpiriTrust Lutheran^®, The Villages at Kelly Drive and Sprenkle Drive

Karly Sarvis is responsible for the day-to-day operations of The Villages at Kelly Drive and Sprenkle Drive. With a focused emphasis on resident satisfaction, she leads a team of key department managers in implementing the operational goals and programs for the community. She is also responsible for the development of a community operational plan that includes aligned efforts to achieve the system-wide strategic initiatives. Karly works with the senior vice president/chief operating officer to establish budget and occupancy goals for each level of resident living at the community. Regulatory compliance and the delivery of quality, resident-centered care are under Karly’s scope of responsibilities.

Contact:
The Village at Kelly Drive
750 Kelly Drive, York, PA 17404
717.848.2585 (phone) | 717.852.8600 (fax)

The Village at Sprenkle Drive
1802 Folkemer Circle, York, PA 17404
717.764.9444, Ext. 20505

Education:
Bachelor of Social Work, Bloomsburg University
Master of Social Work, Temple University
Masters of Business Administration, Eastern University

Accreditation/Certifications/Licenses: 
Licensed Social Worker, (LSW) Nursing Home Administrator, (NHA) Personal Care Home Administrator (PCHA)

Marcia Waters, MBA
Executive Director, SpiriTrust Lutheran^®, The Village at Utz Terrace

Marcia is responsible for the day-to-day operations of The Village at Utz Terrace. With a focused emphasis on resident satisfaction, she leads a team of key department managers in implementing the operational goals and programs for the community. She is also responsible for the development of a community operational plan that includes aligned efforts to achieve the system-wide strategic initiatives. Marcia works with the senior vice president/chief operating officer to establish budget and occupancy goals for each level of resident living at the community. Regulatory compliance and the delivery of quality, resident-centered care are under Marcia’s scope of responsibilities.

Contact:
2100 Utz Terrace, Hanover, PA 17331
717.637.0633 (phone) | 717.646.2550 (fax)

Education: 
Bachelor of Social Work, Brigham Young University-Hawaii, Laie, Hawaii
Master of Social Work, Temple University, Harrisburg, PA
Master of Business Administration, Mount St. Mary’s University, Emmitsburg, MD

Accreditation/Certifications/Licenses: 
Nursing Home Administrator, Certified Aging Services Professional, Certified Eden Associate, Licensed Social Worker, Academy of Certified Social Workers

Professional Affiliations: 
LeadingAge PA – Leadership PANPHA Steering Committee and 2010 Class of Fellows coach
American Association of Homes and Services for the Aging, Leadership – Class of 2009
National Association of Social Workers (1998-present)